- what is rtRemote?
rtRemote is a remote control for iTunes for Windows 8 and Windows RT.
- why do I need rtRemote?
iTunes is the heart of many users' home media solutions. This app allows you to view your iTunes library and play media either on the computer running iTunes or any (supported) Apple device on your network, eg an Apple TV or any AirPlay enabled speakers.
- what does rtRemote run on?
rtRemote runs on Windows 8, Windows 8 Pro, Windows 8 Enterprise and Windows RT. x86, x64 and ARM platforms are supported.
- is there a free or trial version?
Please check the Windows Store regularly for current pricing as pricing varies..
-rtRemote can't find my iTunes!
rtRemote attempts to autodetect any iTunes instances on your local network. For this to work, you need to have enabled "Sharing of your library" within iTunes Preferences and ensure iTunes is up and running. If it still isn't autodetected then please check the following:
1. Swipe in from the right edge of the screen, then tap 'Settings'
2. Click the network icon to open the list of available networks
3. Tap and hold for 2 seconds (or right click) your active network connection
4. Tap 'Turn sharing on or off'
5. Select 'Yes, turn on sharing and connect to devices'
If your computer is a member of a domain, then please check you have enabled "Network Autodiscovery" and "File/Print Sharing" within the domain profile's Network settings on both the computer that runs rtRemote and the computer that is running iTunes
If autodetection fails to find your iTunes library, you can always add the device manually by clicking 'Add' from the App Bar and entering either the computer name or the IP address of the computer running iTunes.
-rtRemote says "Cannot Connect to iTunes"
There is a lot of technology between rtRemote and iTunes - if any of these has an issue then you may not be able to connect. Fortunately, we have added a Connection Troubleshooting Wizard to rtRemote. This will start automatically if you click on a library that rtRemote cannot connect to.
This will run some basic tests and provide a diagnosis of the connection issue. Please follow the steps advised.
Of particular note: if you are running rtRemote on a Windows RT device (Eg the Surface) and connecting to a Windows 7 or 8 computer running iTunes, you may have an issue if IPv6 is enabled on either device. The rtRemote connection troubleshooter will advise you if it suspects this is the case, however you can find further information about how to workaround the IPv6 issue by clicking here.
-what is pinning?
You can 'pin' a server to keep it in your rtRemote start page regardless of autodetection. By default, any server you add manually will be pinned.
-what is pairing?
Pairing is the process of allowing a remote control, such as rtRemote, access to your iTunes library. If rtRemote detects that pairing is required, it will prompt you when you try to connect to iTunes. Just follow the application's prompts to complete the pairing process.
-can rtRemote control an Apple TV?
rtRemote can be used to access iTunes, select a media track and then select an Apple TV as an AirPlay device that iTunes will stream to. This is fully supported. However, rtRemote does not yet support directly remote controlling an Apple TV. Yet.
- what versions of iTunes are supported?
rtRemote should run fine with most versions of iTunes, however we officially only support iTunes 10.7
- does rtRemote work with iHomeServer?
Absolutely! iHomeServer allows you to run iTunes on a standalone / headless PC such as a home server to ensure that iTunes is always available. rtRemote fully supports iHomeServer.
- how do i change the volume?
In the top right hand corner of rtRemote is a speaker selection icon. It will show the currently selected speaker. If you click this icon then you will be able to change volume as well as switch to a different speaker/output device such as an Apple TV or an AirPlay speaker. If you still hear no sound then do make sure your Windows volume is unmuted.
- how do i send music to AirPlay speakers?
In the top right hand corner of rtRemote is a speaker selection icon. It will show the currently selected speaker. If you click this icon then you will be able to change volume as well as switch to a different speaker/output device such as an Apple TV or an AirPlay speaker.
- how do i search?
Swipe in to the app from the right-hand side to show the Search Charm. Alternatively, from within the app, press Windows+Q.
- how can i make a feature request?
Simply email us at firstname.lastname@example.org. We encourage user feedback about bugs or feature requests and will aim to implement any functionality that is useful and technically feasible.
If you have any questions about this product, please email us at
email@example.com and we will be pleased to help you.